Privacy Policy

Overview

This Privacy Policy explains how Williamson County Mattress Recyclers ("we," "us," or "our") collects, uses, and protects information when you visit our website or contact us. By using this site, you agree to the practices described here.

Information we collect

When you submit a contact or inquiry form, we collect the information you provide — typically your name, email address, phone number, and the details of your message.

We also automatically collect basic technical information such as your browser type, device, and pages visited, through standard web analytics. This helps us understand how visitors use the site and improve it.

How we use your information

We use the information you provide to respond to your inquiries, deliver the services you request, and follow up about your project. We use analytics data to maintain and improve the website and our services.

We do not sell your personal information. We share it with service providers who help us operate our business (for example, hosting and email delivery) as needed to provide our services to you, and with our advertising partner as described under “Advertising” below.

Cookies and analytics

This site may use cookies and similar technologies to remember your preferences and measure site traffic. You can control cookies through your browser settings; disabling them may affect some site features.

Advertising

When you complete an order, our website lets our advertising partner (Google) know that an order happened, with its amount and order number, so we can tell which of our ads lead to orders. To match the order to an ad you clicked, your browser also sends a one-way-encrypted (hashed) version of the email address and phone number you gave us — never the readable details.

If you arrive on our website by clicking one of our Google ads, we keep that ad click's reference number with your order (for up to 90 days after the click) so we can tell which ad it came from.

When you tap our phone number or email address, start a conversation in our chat, send our contact form, or begin checkout, our website also lets Google know that it happened — only the kind of action, never what you wrote or said — so we can tell which of our ads help people reach us.

We may also use the one-way-encrypted (hashed) email address and phone number from your order with Google to decide who sees our ads on Google's services — for example, to reach people similar to our customers, or to stop showing ads to someone who has already ordered from us.

Our website also uses a measurement tool from OpenAI, the company behind ChatGPT, so we can tell which of our ads in ChatGPT lead to orders. It keeps a random identifier for your browser in a cookie (for up to a year), and if you arrive by clicking one of our ads in ChatGPT, that ad click's reference is kept too (for 30 days) and saved with any order you place, so we can tell which ad it came from. When you complete an order, it lets OpenAI know that an order happened, with its amount and order number, along with a one-way-encrypted (hashed) version of the email address and phone number you gave us — never the readable details. The tool may also pick up contact details you enter on our website, such as an email address or phone number, and send only a hashed version of them with that order. Our server also sends OpenAI the same order details directly — with that ad click reference and browser identifier — so an order is counted even if your browser blocks the tool.

You can manage ad personalization in your Google account settings.

Data retention and security

We retain the information you submit for as long as needed to respond to you and meet our legal and business obligations. We use reasonable administrative and technical safeguards to protect it, though no method of transmission over the internet is completely secure.

Your choices

You may request that we access, correct, or delete the personal information you have provided. To make a request, contact us at [email protected].

Changes to this policy

We may update this Privacy Policy from time to time. The effective date above reflects the most recent revision. Continued use of the site after changes are posted constitutes acceptance of the updated policy.

Contact us

If you have questions about this Privacy Policy or how we handle your information, please reach out at [email protected].